Publications

Equitable access to smart metering is a crucial to sharing the benefits of cheaper renewable energy and a more efficient energy system. With the accelerated rollout of smart metering, ensuring all meters are installed and effectively maintained is a basic service expectation that also serves as a foundation of trust in the energy system.

As the transition progresses and technology rapidly changes, the structure and regulation of National Energy Market must adapt. There current market structure leaves consumers exposed to continuing risk of market manipulation and higher than necessary energy costs.

Throughout the energy transition it’s even more important to review and improve systems to ensure they are fit for purpose. This is particularly true for approaches to forecasting and ensuring accuracy.

Transparency is a critical part of effective regulatory oversight. It also helps build and maintain trust in regulation that promotes and protects consumer interests. That’s why we support the AER having robust guidelines for evaluating non-disclosure claims for revenue determinations.

The AER Retail Guidelines set important expectations for retailers and should be improved to focus on consumers getting the services they need, rather than prioritising processes retailers prefer.