The nature of energy products and services are rapidly changing and expanding with traditional energy regulatory frameworks and consumer protections increasingly insufficient. The New Energy Tech Consumer Code (NETCC) is the only platform with the potential scope to cover these new services and improve regulation and protection while further consumer protection reforms are considered.
That’s why we support the ACCC’s draft determination to reauthorise the NETCC. We also recommend further review and reform of the NETCC to deliver better protections for consumers, including:
- Further consideration of the NETCC’s broader role in the regulatory framework and what reform is needed so it can fulfil this role, and;
- how the NETCC can support consistent access to independent dispute resolution through Ombudsman’s schemes.
What’s next?
The ACCC will make its final determination in the coming months and there are further opportunities to reform the NETCC. In the longer term our work supports comprehensive reform of the National Energy Consumer Framework and the effective implementation of robust technical standards and consumer protections for all energy services.
