Publications

  • Submission on Improving the application of concessions to energy bills

    The Justice and Equity Centre led a joint consumer and community response to the Australian Energy Market Commission’s Rule Change Consultation Paper on Improving the application of concessions to bills. Our response was co-signed by nine other consumer and community advocacy organisations. This rule change sought to require retailers to proactively seek information from new…

  • Submission on the Solar Emergency Backstop Mechanism

    The Justice and Equity Centre responded to the NSW Government’s consultation on the Emergency Backstop Mechanism and Consumer Energy Resources (CER) Installer Portal. These reforms are vital to ensuring rooftop solar and battery systems work safely and reliably as more households transition to clean energy.

  • Submission: Aviation Customer Rights Charter – Consultation Paper

    We made a submission welcoming the intent of the Charter but recommending changes that clearly state the responsibilities of airports and airlines to people with disability.

  • Submission: Aviation Customer Rights Charter – Consultation Paper

    In the 2024 Aviation White Paper, the Australian Government announced it would develop an Aviation Customer Rights Charter (‘Charter’) to improve the way customers are treated by airlines and airports in Australia, including in relation to accessibility, timely information and the availability of remedies when things go wrong.  The Justice and Equity Centre made a…

  • Submission on real-time data for consumers: Directions paper

    The Justice and Equity Centre made a submission to the Australian Energy Market Commission (AEMC) on its directions paper for real-time energy data. Access to real-time data from smart meters can help households better manage their energy use, reduce energy costs, and support a fairer, more efficient energy system.

  • Further submission to the statutory review of the Victims Rights and Support Act 2013

    We recommended improvements to the Act to ensure better support for victim-survivors. We also urged DCJ to urgently implement reforms without further delay. 

  • Submission to DCJ’s proposed Independent Victims Commission

    We supported the creation of an Independent Commissioner who can advocate for victim-survivors.

  • Submission on Jemena Gas Network 25-30 Draft Decision

    The Justice and Equity Centre responded to the Australian Energy Regulator’s (AER) draft decision on Jemena Gas Networks’ 2025–30 access arrangement. As NSW moves toward electrification and away from gas, this process is critical to ensuring consumers aren’t left paying for outdated infrastructure.

  • Submission to National Energy Market Wholesale Market Review

    The JEC made a submission to the Initial Consultation of the independent National Energy Market Wholesale Market Setting Review, convened by the federal Department of Climate Change, Energy, the Environment and Water.

  • Submission on Transmission Service Target Performance Incentive Scheme

    The JEC made a submission to the Australian Energy Regulator’s Proposed Amendment to the Transmission Service Target Performance Incentive Scheme

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