Airlines have been blasted for unresolved customer complaints and inadequate compensation despite claims their performance is improving.
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Advocates also told the panel disabled Australians whose mobility aids had been damaged or lost in transit were not being fairly compensated, as the aids were considered baggage under Australian law.
“We would like to see (that change),” Justice and Equity Centre lawyer Sheetal Balakrishnan said.
“Disability aids are not a subset of baggage. They are essential to mobility and independence,” she said.
“When they are damaged or lost, the consequences are far more serious than for ordinary baggage.
“The legislation should explicitly reflect that.”
