Submission to Review of AI and the Australian Consumer Law

The Justice and Equity Centre co-signed a joint consumer response to the Commonwealth Treasury’s Review of Artificial Intelligence and the Australian Consumer Law.

Our submission provided emerging examples of consumer harm from the use of AI across different industries, including in the energy retail sector. The submission provided Treasury with a series of recommendations to ensure ACL aligns with consumer expectations on how businesses should use AI to avoid consumer harm.

Share this article

Wins

We represented Emma Bennison in a complaint to the Australian Human Rights Commission, which has brought a commitment from Jetstar to improve accessibility.
Senior Solicitor Sheetal Balakrishnan called upon the Australian Government to introduce national rules to improve accessibility to air travel.
The Equality Bill will make real change for gender diverse people in NSW, but the Anti-Discrimination Act still requires urgent reform.