PIAC responded to the Australian Energy Market Commission’s (AEMC) Consultation Paper Maintaining Life Support Customer Registration when Switching. PIAC supports the intent of the rule change proposal to remove barriers for consumers on the Life Support Register to make it easier for them to switch retailers and/or move house.
We consider the current arrangement requiring consumers (or their carers/guardians) to inform their retailer of their need to be on the Life Support Register, and to complete a new medical confirmation form, each time they switch retailers or move house, unnecessarily onerous as well as a safety risk.
PIAC supports one of the solutions proposed by the Energy and Water Ombudsman NSW, but we also propose an alternative solution which makes the process safer and easier for consumers.
