Estimated meter reads consultation paper

Publication date:
14 June 2018
Resource type:
Submission

PIAC responded to the AEMC’s estimated meter reads rule change consultation paper. We identify consumers’ ability to accurately assess and control their energy usage bills is a fundamental element of achieving the National Energy Objective and that the use of estimations as the basis for billing is widespread and a source of significant consumer discontent and complaint. In this context, PIAC broadly supports the principles of the Minister’s proposals, and makes a number of recommendations relating to their implementation.  

PIAC considers this rule change process represents an important opportunity to address long term issues with the way that retail energy bills are formulated and presented to consumers, particularly for the significant proportion of consumers who are struggling to control and afford the cost of their energy usage.

Share this article

Wins

Towards Truth is a partnership between PIAC and UNSW Indigenous Law Centre.
Former disability discrimination commissioner Graeme Innes settled a dispute over a 'humiliating and distressing' experience.
We secured a settlement for our client Yasir* who alleges he was forced to wear handcuffs to access healthcare.

Keep up to date with our work

Subscribe for updates including media coverage, event invitations and progress stories. You will hear from us about twice a month.