PIAC responded to the Australian Energy Market Operator’s (AEMO) consultation on a proposed new model for engaging with stakeholders.
We highlight forums and other engagement activities are most beneficial when they allow two-way discussion between AEMO and stakeholders, and provide an opportunity to raise issues and give feedback effectively. We provide objectives AEMO’s engage should support and recommend it is conducted in line with the principles set out by the Australian Energy Regulator (AER) in its Consumer Engagement Guideline for Network Service Providers.
We respond to various proposals put forward by AEMO and stress the consumer forum should be maintained regardless of whether consumer voices are integrated into other workstreams.
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