PIAC responded to the AEMC’s Notification of the end of a fixed benefit period rule change consultation paper. PIAC supported the intent to provide better notice to consumers at the end of a benefit period of a retail energy contract. PIAC submitted that the new rule should:
apply to both electricity and gas contracts;
- apply from 1 January 2018;
- apply to both financial and non-financial benefits; and
- require retailers to notify consumers of any change in benefits, not just those where they are financially worse off.
