Blind woman takes Commonwealth Bank to court over ‘inaccessible’ EFTPOS machines

Would you trust a stranger with your bank PIN? It’s a question Nadia Mattiazzo is forced to ask herself daily…

Key points:

  • Commonwealth Bank facing lawsuit alleging discrimination over touchscreen EFTPOS machines
  • Blind and vision-impaired people say terminals are virtually impossible for them to use because they don’t have tactile keypad
  • Lawsuit follows 18 months of unsuccessful negotiations with the bank
  • Ms Mattiazzo is blind and relies on her guide dog, Olympia, to navigate through parts of everyday life.

 

Share this article

Wins

We represented Emma Bennison in a complaint to the Australian Human Rights Commission, which has brought a commitment from Jetstar to improve accessibility.
Senior Solicitor Sheetal Balakrishnan called upon the Australian Government to introduce national rules to improve accessibility to air travel.
The Equality Bill will make real change for gender diverse people in NSW, but the Anti-Discrimination Act still requires urgent reform.