ABC News: Qantas agrees to change assistance dog processes after being sued for disability discrimination

Excerpt from ABC News:

Qantas has agreed to change and clarify its application processes for assistance dogs after being sued for disability discrimination.

Sydney woman Rachael Fullerton took Qantas to the Federal Court in October last year, alleging discrimination and seeking a change to the airline’s policies, after it refused to let her assistance dog Strike travel with her.

…

Sheetal Balakrishnan, senior solicitor from the Justice and Equity Centre, said all people with disability should get “fair and consistent treatment”, regardless of where they’re flying or with which airline.

“A comprehensive and enforceable national standard can set out rights for people with disability when travelling by air and require all operators to improve accessibility, so it’s not luck of the draw.”