PIAC responded to the Australian Energy Market Commission’s (AEMC) Review of the Retailer of Last Resort (RoLR) Scheme Consultation Paper. As well as commenting on specific issues raised in the Consultation Paper, PIAC outlined ways in which the RoLR scheme could work more effectively to protect and benefit consumers. PIAC recommended:
- Fees should not be imposed on the consumers of failed or withdrawn retailers;
- Failed retailers should be required to provide detailed customer and service information to that consumer’s RoLR; and
- A government-owned RoLR should be created and be made the default RoLR for all consumers.
StreetCare’s Anna Nagel wins NCOSS lived experience award